VoIP softswitch solutions are emerging as the future of unified communications (UC), as they have replaced legacy switches that are...

Cloud-based technologies have undergone a major shift in recent years. Forbes reports that small businesses increasingly use digital and...

How often have you been told an old cliche-customer satisfaction and agent happiness are directly proportional? Well, too many times...

Even with accelerated digitization and the growth of multiple communication channels, office phones remain a staple for start-ups and...